How to Order
Use our online forms or call Glidewell Direct at 1-888-303-3975. Our Product Specialists are committed to answering your questions in a timely fashion to ensure your ordering is easy and efficient. We are available Monday - Friday from 6 a.m. - 5 p.m. (PST).
Shipping Policy:
- Orders placed after 3 p.m. (PST) will be processed on the next business day. Business days do not include Saturdays, Sundays, or U.S. holidays.
Terms:
- All accounts are payable within 30 days of statement date. Accounts not paid within the stated terms will be subject to COD status and a late charge of 2 percent of the unpaid balance. We accept AmEx, Visa, MasterCard, and Discover. All prices are subject to change without notice.
Product Return Policy
I. Consumables Returns: (Porcelain, Materials, etc.)
- In order to receive credit, item must be returned complete and in saleable condition within 30 days of invoice date.
- No returns accepted after 30 days of the original purchase date.
- Discontinued, obsolete, expired, damaged or opened items will not be accepted for return.
- Amount credited will be based on invoice price, less 15% for restocking fee.
- Shipping charges are the responsibility of the customer and will not be credited.
II. Equipment Returns:
- In order to receive credit, equipment must be returned complete and in saleable condition within 30 days of invoice date.
- Equipment under warranty will be repaired according to the terms of the specific equipment warranty.
- Equipment out of warranty will be repaired, with all charges (including parts, labor and shipping) paid by the customer.
- Shipping charges are the responsibility of the customer and will not be credited.
Product & Pricing Changes:
Because products and equipment are continually undergoing refinement in design and manufacturing methods, we reserve the right to improve, modify, or discontinue products and equipment or change pricing at any time without incurring any obligation and without prior notice.
Warranty
Glidewell Direct (“GD”) warrants all equipment and materials manufactured by GD and bearing its name to be free from defects in material and workmanship on the date of sale by an authorized GD representative to the original purchaser for use. With the exception of any special, extended, or limited warranty published by GD, GD will, for a period of thirty days, issue credit, repair or replace any part of the equipment determined by GD to be defective. This warranty applies only when the equipment is operated and/or installed and maintained in accordance with GD’s written recommendations.
This warranty does not cover, and GD shall not be liable for: general wear and tear, or any malfunction, damage or wear caused by faulty installation, misapplication, abrasion, corrosion, inadequate or improper maintenance, negligence, accident, tampering, or substitution of non-Sharpe component parts. Nor shall GD be liable for malfunction, damage or wear caused by the incompatibility of GD equipment and materials with structures, accessories, equipment or materials not supplied by GD, or the improper design, manufacture, installation, operation or maintenance of structures, accessories, equipment or materials not supplied by GD.
This warranty is conditioned upon the prepaid return of the equipment or materials claimed to be defective to GD for verification of the claimed defect. If the claimed defect is verified, GD will repair or replace free of charge any defective parts. The equipment or material will be returned to the original purchaser transportation prepaid. If inspection of the equipment does not disclose any defect in equipment, material or workmanship, repairs will be made at a reasonable charge, which may include the cost of parts, labor, and transportation.
THIS WARRANTY IS EXCLUSIVE, AND IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
GD’s sole obligation and the buyer’s sole remedy for any breach of warranty shall be as set forth above. The buyer agrees that no other remedy (including, but not limited to, incidental or consequential damages for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss) shall be available. Any action for breach of warranty must be brought within one year beyond warranty expiration.
GD makes no warranty, and disclaims all implied warranties of merchantability and fitness for a particular purpose in connection with accessories, equipment, materials or components sold but not manufactured by GD. These items sold, but not manufactured by GD (such as thermoforming equipment and supplies, scanners, mills, etc.), are subject to the warranty, if any, of their manufacturer. GD will provide purchaser with reasonable assistance in making any claim for breach of these warranties.
In no event will GD be liable for indirect, incidental, special or consequential damages resulting from GD supplying equipment hereunder, or the furnishing, performance, or use of any products or other goods sold hereto, whether due to a breach of contract, breach of warranty, the negligence of GD, or otherwise.
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