Sending a case to your laboratory requires an immense amount of trust. Not only must clinicians trust the skill, dedication and artistry of their lab’s technicians, they must also trust that if they need help with their case, their lab will be easy to contact and provide them with the reliable and knowledgeable information that they need.
But when your laboratory is difficult to contact or provides unreliable information about your case, it causes a cascade of stress, fear and undesirable business outcomes as the trust between the clinician and their lab of choice is shattered.
Over the last half-century, Glidewell has listened to the needs and desires of our doctors when it comes to communicating with their lab so we can be there when you need us. Not only have we been quick to adapt to new communication technologies as they emerge, but we have also led the industry as we’ve developed our own suite of powerful and easy-to-use communication tools.